Refund policy

Returns & Refund Policy

We want you to be happy with your purchase from Redgum Vault. This policy explains our change-of-mind returns process and does not limit any rights or remedies you may have under the Australian Consumer Law.

30-Day Change-of-Mind Returns

We offer a 30-day change-of-mind return period. You have 30 days from receiving your order to request a return.

To be eligible for a change-of-mind return, the item must be in the same condition in which you received it, unused and, where applicable, unopened and in its original sealed packaging. Any tags, seals, protective films or other original packaging must remain intact. You will also need proof of purchase.

To request a return, contact us at Tonkin@redgumvault.com before sending the item.

If your return is accepted, we will provide instructions on where and how to return your item. Items returned without first requesting a return may not be accepted.

Unless the item is faulty, damaged, incorrectly supplied or otherwise covered by your rights under the Australian Consumer Law, return shipping costs for change-of-mind returns are the responsibility of the customer.

Trading Cards, Sealed Products & Collectibles

Due to the collectible nature of many products sold by Redgum Vault:

Sealed trading card products must remain unopened with their original factory seals or wrapping intact to qualify for a change-of-mind return.
Trading card packs, booster boxes and other sealed products that have been opened cannot be returned because of unwanted contents, pull rates, card values or similar reasons.
Individual trading cards, graded cards and other condition-sensitive collectibles must be returned in the same condition in which they were supplied.
Protective cases, sleeves, slabs, seals and other packaging forming part of the condition of a collectible must not be removed, altered or damaged.

These restrictions apply to change-of-mind returns and do not exclude your rights under the Australian Consumer Law.

Damaged, Faulty or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, faulty, incorrectly described or if you receive the wrong item.

Please provide your order details and, where appropriate, photographs showing the issue so we can assess it and arrange an appropriate solution.

Goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

Exceptions to Change-of-Mind Returns

We generally cannot accept change-of-mind returns for:

opened trading card packs, booster boxes or other products originally supplied sealed;
customised, personalised or special-order products;
digital products or gift cards;
clearance or final-sale items where they are clearly identified as such before purchase; or
items that have been used, altered, damaged after delivery or are no longer in their original condition.

These exclusions do not apply where you are entitled to a remedy under the Australian Consumer Law.

Exchanges

If you would like a different item, please contact us to arrange a return where the original item is eligible. Once the return is accepted, you can place a separate order for the replacement item.

International Orders

Customers outside Australia may have additional consumer rights under the laws applicable in their country or region.

Where mandatory local consumer laws apply to your purchase, this policy does not exclude or restrict those rights.

Refunds

Once we receive and inspect an eligible return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow time for your bank, card issuer or payment provider to process the refund after it has been issued.

For change-of-mind returns, original shipping charges are generally not refundable and return shipping is the customer's responsibility, except where otherwise required by law.

For faulty, damaged, incorrectly supplied or otherwise non-compliant goods, we will provide remedies and cover reasonable return costs where required under the Australian Consumer Law.