Shipping policy
Shipping Policy
Last updated: August 2026
This Shipping Policy explains how orders placed through Redgum Vault are processed, dispatched and delivered.
Order Processing
Orders are prepared for dispatch as soon as reasonably possible after payment has been successfully processed.
Processing and dispatch times may vary depending on order volume, public holidays, product availability and Redgum Vault's FIFO operating schedule.
Where a temporary dispatch pause applies, a notice will be displayed on the Redgum Vault website advising customers of the date dispatch is expected to resume.
Orders may still be placed during a FIFO dispatch pause unless otherwise stated.
By placing an order while a dispatch notice is displayed, you acknowledge that your order will not be dispatched until the stated dispatch period resumes.
FIFO Dispatch Periods
Redgum Vault is operated around a FIFO work roster.
Before periods when orders cannot be dispatched, we aim to clearly display a FIFO Dispatch Notice on the website and cart informing customers of the expected dispatch resumption date.
Orders placed during this period will be securely held and prepared for dispatch when shipping resumes.
Once dispatch resumes, orders will be processed as promptly as reasonably possible.
FIFO dispatch pauses affect the date an order is sent, not your rights under the Australian Consumer Law.
Shipping Within Australia
Australian orders are shipped using the shipping methods displayed at checkout.
Available shipping services and prices may vary depending on:
- destination;
- parcel size and weight;
- order value;
- products purchased; and
- available postal or courier services.
The applicable shipping charge will be displayed before you complete checkout.
Where tracking is included with the selected service, tracking information will be provided after the order has been dispatched.
Delivery Estimates
Any delivery timeframe displayed by Redgum Vault, Australia Post, a courier or another delivery provider is an estimate unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including postal network delays, severe weather, public holidays, remote delivery locations and other carrier disruptions.
We will make reasonable efforts to dispatch orders according to the timeframe communicated when you place your order.
If we become aware of a significant delay affecting your order, we may contact you with updated information.
Preorders
Preorder products may have estimated release or availability dates supplied by manufacturers, publishers or distributors.
These dates may change.
Where an order contains both preorder and in-stock products, the dispatch timing shown on the relevant product page or during checkout will apply.
If a preorder product is cancelled, significantly delayed or cannot be supplied, we will contact affected customers and provide an appropriate option, which may include a refund.
Packaging
Redgum Vault takes reasonable care when packaging trading cards, graded cards, sealed products, comics, manga and other collectibles.
Packaging methods may vary depending on the product and order.
Where appropriate, collectible items may be protected using sleeves, rigid card holders, protective wrapping, cardboard reinforcement, padded packaging or boxes.
Our aim is to protect products during normal postal and courier handling while avoiding unnecessary packaging.
Tracking
Where tracking is available, customers should monitor the tracking information provided by the carrier.
Tracking information may take some time to update after a parcel has been lodged.
A tracking status showing that a parcel has been dispatched does not necessarily mean it will immediately appear at the next carrier facility.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice an error in your shipping address, contact us as soon as possible at Tonkin@redgumvault.com.
We will make reasonable efforts to correct the address before dispatch but cannot guarantee that changes can be made once an order has entered processing or has been handed to the carrier.
If an order is returned to us because an incorrect or incomplete address was supplied, we will contact you to arrange redelivery or another appropriate resolution.
Additional postage costs may apply where redelivery is required because of an address supplied incorrectly by the customer.
Returned to Sender Parcels
If a parcel is returned to Redgum Vault because it was unclaimed, refused, incorrectly addressed or otherwise unable to be delivered, we will contact you after receiving it.
Depending on the circumstances, you may choose to have the order resent or request another available resolution.
Additional shipping charges may apply where the return was caused by circumstances within the customer's control.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
Lost or Missing Orders
If your tracking information indicates an unusual delay or you believe your parcel may be lost, please contact us.
We may first investigate the shipment with the postal or courier provider.
If an order cannot be delivered within the required or agreed timeframe, we will provide a resolution in accordance with applicable Australian consumer law. This may include replacement or refund where appropriate.
Redgum Vault does not require customers to resolve a missing-order claim directly with the carrier where the matter is our responsibility as the seller.
Damaged Deliveries
Please inspect your order after delivery.
If your order arrives damaged, contact us as soon as reasonably possible at Tonkin@redgumvault.com.
Where practical, please provide:
- your order number;
- photographs of the damaged item;
- photographs of the external packaging;
- photographs of any internal protective packaging; and
- the shipping label.
This information helps us assess what occurred and, where necessary, make a claim with the delivery provider.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law.
Our Returns & Refund Policy provides further information.
Authority to Leave
If you select or request an Authority to Leave, safe-drop or similar delivery option, the carrier may leave your parcel unattended at the nominated delivery location.
Any such option is subject to the carrier's terms and applicable Australian law.
We strongly recommend choosing a secure delivery address for valuable trading cards, graded cards, sealed products and other collectibles.
International Shipping
Where international shipping is available, available countries, services and shipping charges will be shown during checkout.
International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.
Unless otherwise required by law or expressly included in the checkout price, these charges are the responsibility of the recipient.
Customs processing may also cause additional delivery delays outside Redgum Vault's reasonable control.
Customers are responsible for ensuring that products ordered can lawfully be imported into their destination country.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Australian consumers have rights when goods they have paid for are not supplied or fail to meet applicable consumer guarantees.
Contact
For shipping questions or assistance with an order, contact:
Redgum Vault
Email: Tonkin@redgumvault.com
Postal address: PO Box 4065, Baldivis WA 6171, Australia